Last updated: 3 October 2026
Paragliding and certain outdoor activities are weather-dependent. If conditions are not suitable for safe operation, we may delay, change the take-off or landing site, or reschedule your booking to another time or day. Safety decisions are made exclusively by our pilots and operations team.
If we must cancel and we are unable to reschedule your booking, you will receive a 100% refund for the affected service.
Free cancellation up to 24 hours before your scheduled meeting time (local Tenerife time).
For cancellations made within 24 hours of the scheduled meeting time, the booking becomes non-refundable, as operational capacity and staff are reserved for your time slot.
Unused gift vouchers may be cancelled and fully refunded within 12 months of the purchase date.
To be eligible for a refund, the gift voucher must not have been redeemed or used to confirm a flight date and time.
Once a gift voucher has been redeemed and a flight date and time have been confirmed, the standard cancellation conditions for direct activity bookings apply: free cancellation up to 24 hours before the scheduled meeting time.
Approved gift voucher refunds are returned to the original payment method. No return or refund fee applies.
You may request a change of date or time free of charge up to 24 hours before your scheduled meeting time, subject to availability.
Requests made within 24 hours of the scheduled meeting time may be treated as a late cancellation and may be non-refundable, unless otherwise agreed in writing.
To ensure smooth operations for all guests, we may wait up to 15 minutes after the scheduled meeting time, unless otherwise agreed in writing.
After this time, the booking may be considered a no-show and will be non-refundable.
If you arrive late and we no longer have a safe weather window or operational availability, we may not be able to provide the service, and the booking may be treated as a no-show.
For group bookings (more than 4 participants), services may be scheduled in operational rotations depending on weather conditions and capacity. If weather affects the schedule, we will attempt to reschedule affected participants or refund any services that cannot be delivered.
For bookings where Overfly Paragliding, S.L. acts solely as an intermediary for a single travel or tourism service provided by a third-party supplier, cancellation conditions are governed by the terms and conditions of the final service provider.
Any non-refundable costs or cancellation fees imposed by the supplier may be passed on to the traveler.
Overfly may retain a reasonable service or administrative fee where applicable and where permitted by law.
For bookings that qualify as package travel (a combination of two or more travel services purchased as a single contract), the following conditions apply in accordance with European and Spanish package travel legislation.
The traveler may cancel the package at any time before the start of the trip. The following standard cancellation charges apply:
These cancellation charges are based on the time of cancellation and the expected cost savings and income from alternative deployment of the travel services, in accordance with applicable legislation.
If cancellation occurs due to unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity and significantly affecting the performance of the package, the traveler may be entitled to cancel without paying a termination fee, in accordance with applicable law.
Refunds may be subject to deduction of any non-recoverable costs already incurred with third-party suppliers.
Bookings may be transferred to another eligible participant, provided reasonable notice is given prior to the start of the service and the new participant meets all participation requirements.
Any additional costs arising from such transfer shall be borne by the traveler.
If you booked through a third-party platform (such as GetYourGuide, Viator, or Tiqets), your cancellation and refund conditions are governed by the terms and conditions of that platform.
Please initiate changes or cancellations directly through your booking platform. We remain available to assist in case of weather-related issues.
Approved refunds are processed to the original payment method used at the time of booking.
Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.
