CANCELLATION POLICY AND CLAIMS PROCEDURE

Why fly in Paragliding?
With its excellent maneuverability, the paraglider is the perfect aircraft for adventure tourism on the island of Tenerife. You can visit ravines, volcanoes and cliffs with a perspective that only this aircraft is able to offer sitting comfortably in your passenger harness.

• It will be one of the best experiences of your life
• Stunning views of the incomparable natural beauty of the island
• The perfect gift for birthdays, anniversaries, honeymoons or ideal surprise for your family or your partner in this Holliday

Flight days
Monday to Saturday

Take off and landing
Tenerife has countless paragliding sites. The take-off site and its landing are decided on the same day that the reservation is made as we depend on the weather conditions for the election of the same. We will try to satisfy the type of flight booked by the client as long as the weather permits, or we will offer an equivalent flight.

Keep in mind
If there is a large group, more than 4, the necessary flights will be made according to the number of passengers. Flight itineraries are subject to change due to weather conditions.

Passengers must come with their ID or passport.

Restrictions of age and weight
In order to adequately comply with the approval of the glider, the weight of the passenger may no exceed 100kg.

The minimum age to fly is 6 years old. Children under 18 years old must be accompanied by a responsible adult.

What should we take?
On paragliding flights, the mountain temperature prevails, so dress in comfortable clothes and bring a sweater or jacket in case it is cool. It is essential to come with sports shoes. It is not allowed to carry anything in your hand that is not properly tied as a phone or video camera and photos.

Do you recommended taking anti-seasick medication?
The paragliding flight is normally very stable and the passengers do not feel any adversity or dizziness. However some days, to stay longer in flight, it is necessary to make turns that allow us to stay inside the thermals. If you are excessively prone to seasickness, you can take the medication you would take if you were traveling by car.

Cancellation Policy
If you wish to cancel your reservation, you should considerer the following:

• Free cancellation: Cancel up to 24 hours in advance to receive a full refund.
• In case of adverse weather, the company reserves the right to reschedule the flight for another day or time or the total cancellation. In these circumstances flights that can not be rescheduled, we will reimburse 100% of the reservation.
• The company reserves the right to limit or prevent, in a motived way, participation in the sample to people who do not meet the appropriate physical or mental conditions, convenient or determined for the flight in paragliding.

Claim Procedure
In Overfly Tenerife is available, for complaints or suggestions, the claims sheets in our transport vehicles. You can also call us from 9:30 AM to 5:00 PM directly at (+34) 648 228 518. If you wish you can send us your complaints or suggestions by e-mail: info@overflytenerife.com, our Customer Service team will try to solve your problem or claim as soon as possible.

Insurance Information

Seguro de Responsabilidad Civil Profesional

Lloyd’s Insurance Company S.A.

Domicilio social en Bastion Tower, Marsveldplein 5, 1050 Bruselas, Bélgica

Representante General de Lloyd’s Insurance Company S.A. en España Calle Pinar 7, 1ž Derecha 28006 Madrid, Spain AGENCIA DE SUSCRIPCIÓN: Iberian Insurance Group S.L. Agencia de Suscripción de riesgos. (AS-70) C/ Fernandez de Ribera 4. 41005 Sevilla Tlf. +34.954.088.555

N◦ DE PÓLIZA: LLO2021001067

TOMADOR: OVERFLY PARAGLIDING SL

Seguro Colectivo de Accidentes

Svrne, Mutua de Seguros y Reaseguros.

Oficina Central: Cardenal Gardoqui, 1 – 48008 Bilbao, España. +34 94 479 22 00

CIF V-48083521 Inscrita en el Registro Mercantil tomo BI-32, folio 87, hoja no BI-6 C – Inscrita en el Registro de Entidades Aseguradoras con el no M-0378

N◦ DE PÓLIZA: 20210820399728

TOMADOR: OVERFLY PARAGLIDING SL

Overfly Paragliding, S.L.
Calle Hermano Pedro, 70. Bajo 4 38628 San Miguel de Abona. Santa Cruz de Tenerife – (+34) 648 228 518 – info@overflytenerife.com
Gobierno de Canarias – Nº de Inscripción: 2018/1507
Cabildo de Tenerife – VPC Turístico Nº 12090137-1
Registro General Turístico TA-4-0026143.23